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Frequently asked questions

We primarily offer two types of high-quality silver jewelry:

925 Sterling Silver (International Standard Silver): Composed of 92.5% silver, alloyed with 7.5% other metals for enhanced strength. It has a bright luster, is resistant to deformation, and is ideal for gemstone settings and fashionable designs like necklaces, earrings, and rings. It is the primary material for our fashion collections.
Fine Silver 990: Composed of 99% silver, making it very soft with a warmer, more subdued luster. Its higher purity makes it an excellent choice for those with sensitive skin. It is often used for classic, simple designs like traditional bracelets.

In short, choose 925 Sterling Silver for fashion-forward designs and durability; choose Fine Silver 990 for higher purity and a classic look.

Yes, it is completely normal! Tarnishing is a natural oxidation process. Silver reacts with sulfur compounds in the air, forming a thin layer of silver sulfide. Factors like the pH of your sweat, humidity, and contact with cosmetics can accelerate this process. This tarnish actually confirms that you have genuine silver jewelry.

Here are some tips:

Wearing: Avoid contact with chemicals like perfume, cosmetics, and shampoo; remove your jewelry before swimming or bathing.
Cleaning: Gently polish with the provided polishing cloth to restore shine. For intricate designs, you can use a soft brush with a small amount of toothpaste, then rinse with water and dry thoroughly.
Storage: When not worn, store jewelry in a soft pouch, sealed bag, or jewelry box to minimize air exposure.

Your payment security is our top priority. You can use almost all major payment methods supported by Shopify, including international credit cards like Visa, MasterCard, and American Express, as well as PayPal. All transactions are securely encrypted.

After your order ships, you will receive a confirmation email containing a tracking number. You can use this number on our website or the carrier's official website to check your package's location in real-time.

Delivery Time: After dispatch, orders typically arrive within 8-15 business days.
Duties Handling: The DDP model means the price you pay at checkout is the final price, inclusive of all estimated import duties and taxes. You will not face any additional charges upon delivery, ensuring transparent pricing and a hassle-free experience.

We offer a 14-day no-questions-asked return policy. Within 14 days of receiving your item, if you are not satisfied, you can request a return (item must be in its original, resalable condition). Please contact us at MISTVEIL6688@gmail.com for specific instructions.

If a problem is confirmed to be our fault, we will take full responsibility by offering a free exchange or refund, and we will cover the return shipping costs.

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CHANGE & NEW BEGINNINGS

Mistveil Love‑at‑First‑Sight Silver Romantic Necklace

Mistveil Departure Silver Celestial Necklace

Mistveil Ornate-Drum Silver Rhythmic Necklace

Mistveil Ornate-Drum Silver Rhythmic Necklace

Mistveil First‑Breath Silver Serene Necklace

Mistveil Green‑Mountain‑Crossing Silver Poetic Necklace

Mistveil Twin‑Spirit Silver Ritual Necklace

Mistveil Dancing‑Spirit Silver Solar Necklace

Mistveil Tundra Silver Poetic Pendant Necklace

Mistveil Double-Joy Silver Auspicious Bracelet

Mistveil Xi-Yue Silver Spiral Bracelet

Mistveil Twin‑Spirit Silver Archaeological Bracelet

Mistveil Tundra Silver Lucky Bracelet

Mistveil Galaxy-Kiss Silver Celestial Stud Earrings

Mistveil Butterfly-Essence Silver Poetic Stud Earrings

Mistveil Cloud-Dance Silver Ethereal Stud Earrings

Mistveil Wild-Butterfly Silver Rebirth Stud Earrings

Mistveil Dawn-Whisper Silver Serene Earrings

Mistveil Sun-Motif Silver Protective Earrings

Mistveil Gentle-Wind Silver Serene Earrings

Mistveil Sun-Moon-Pursuit Silver Eternal Earrings

Mistveil Bamboo-Joint Silver Protective Ring

Mistveil Flying-Ribbon Silver Elevating Ring

Mistveil Weathered-Rock Silver Poetic Ring

Frequently asked questions

Country/Region

Language

Country/Region

Language

CHANGE & NEW BEGINNINGS

Mistveil Love‑at‑First‑Sight Silver Romantic Necklace

Mistveil Departure Silver Celestial Necklace

Mistveil Ornate-Drum Silver Rhythmic Necklace

Mistveil Ornate-Drum Silver Rhythmic Necklace

Mistveil First‑Breath Silver Serene Necklace

Mistveil Green‑Mountain‑Crossing Silver Poetic Necklace

Mistveil Twin‑Spirit Silver Ritual Necklace

Mistveil Dancing‑Spirit Silver Solar Necklace

Mistveil Tundra Silver Poetic Pendant Necklace

Mistveil Double-Joy Silver Auspicious Bracelet

Mistveil Xi-Yue Silver Spiral Bracelet

Mistveil Twin‑Spirit Silver Archaeological Bracelet

Mistveil Tundra Silver Lucky Bracelet

Mistveil Galaxy-Kiss Silver Celestial Stud Earrings

Mistveil Butterfly-Essence Silver Poetic Stud Earrings

Mistveil Cloud-Dance Silver Ethereal Stud Earrings

Mistveil Wild-Butterfly Silver Rebirth Stud Earrings

Mistveil Dawn-Whisper Silver Serene Earrings

Mistveil Sun-Motif Silver Protective Earrings

Mistveil Gentle-Wind Silver Serene Earrings

Mistveil Sun-Moon-Pursuit Silver Eternal Earrings

Mistveil Bamboo-Joint Silver Protective Ring

Mistveil Flying-Ribbon Silver Elevating Ring

Mistveil Weathered-Rock Silver Poetic Ring

Frequently asked questions