Frequently asked questions
What materials are your silver jewelry made of? What are the differences?
We primarily offer two types of high-quality silver jewelry:
- 925 Sterling Silver (International Standard Silver): Composed of 92.5% silver, alloyed with 7.5% other metals for enhanced strength. It has a bright luster, is resistant to deformation, and is ideal for gemstone settings and fashionable designs like necklaces, earrings, and rings. It is the primary material for our fashion collections.
- Fine Silver 990: Composed of 99% silver, making it very soft with a warmer, more subdued luster. Its higher purity makes it an excellent choice for those with sensitive skin. It is often used for classic, simple designs like traditional bracelets.
In short, choose 925 Sterling Silver for fashion-forward designs and durability; choose Fine Silver 990 for higher purity and a classic look.
Why does silver jewelry tarnish? Is this normal?
Yes, it is completely normal! Tarnishing is a natural oxidation process. Silver reacts with sulfur compounds in the air, forming a thin layer of silver sulfide. Factors like the pH of your sweat, humidity, and contact with cosmetics can accelerate this process. This tarnish actually confirms that you have genuine silver jewelry.
How should I care for my silver jewelry?
Here are some tips:
- Wearing: Avoid contact with chemicals like perfume, cosmetics, and shampoo; remove your jewelry before swimming or bathing.
- Cleaning: Gently polish with the provided polishing cloth to restore shine. For intricate designs, you can use a soft brush with a small amount of toothpaste, then rinse with water and dry thoroughly.
- Storage: When not worn, store jewelry in a soft pouch, sealed bag, or jewelry box to minimize air exposure.
What payment methods do you accept?
Your payment security is our top priority. You can use almost all major payment methods supported by Shopify, including international credit cards like Visa, MasterCard, and American Express, as well as PayPal. All transactions are securely encrypted.
How can I check my order status?
After your order ships, you will receive a confirmation email containing a tracking number. You can use this number on our website or the carrier's official website to check your package's location in real-time.
Do you offer international shipping? What are the shipping costs?
- Delivery Time: After dispatch, orders typically arrive within 8-15 business days.
- Duties Handling: The DDP model means the price you pay at checkout is the final price, inclusive of all estimated import duties and taxes. You will not face any additional charges upon delivery, ensuring transparent pricing and a hassle-free experience.
What is your return policy?
We offer a 14-day no-questions-asked return policy. Within 14 days of receiving your item, if you are not satisfied, you can request a return (item must be in its original, resalable condition). Please contact us at MISTVEIL6688@gmail.com for specific instructions.
What if the product has a quality issue?
If a problem is confirmed to be our fault, we will take full responsibility by offering a free exchange or refund, and we will cover the return shipping costs.